All sales are final. Your order is custom-made as placed online or by email and is confirmed prior to production. All cancellations prior to shipping are subject to a 15% cancellation fee.
If the order arrives damaged or not as confirmed you can request a return authorization (R.A.) number. We will only exchange your return for the correct item. Refunds will not be given.
Shipping and handling charges are not refundable. If an item has a shipping surcharge, shipping surcharges are also not refundable.
The return authorization number certifies your order return. You may obtain this number through Customer Service at email@example.com. ONLY WITH THIS NUMBER WILL YOU BE ABLE TO RETURN/EXCHANGE YOUR MERCHANDISE.
After obtaining a return authorization number, write the number and date you received the RA number on a copy of the original invoice (there is a place for it at the bottom of the invoice). Send the merchandise and invoice in the original package if possible. (We recommend that you insure the return packages. This will provide you with recourse on your package, as we cannot accept responsibility for packages we do not ship ourselves.) Shipping and handling charges are not refundable.
If you would like to return your gift, please follow the same guidelines for returning or exchanging regular merchandise. Unfortunately, we can ONLY exchange the item if it arrived different than confirmed on the original order or damaged upon shipment directly from our manufacturing office.
As indicated above our normal fulfillment rate is about 70% – 100% therefore it is likely that some items are out of stock/back ordered/discontinued. If you have been billed for items that are not received please contact firstname.lastname@example.org and we will investigate the matter immediately.